User-orientated and cross-application process management under the aspect: "How can thedigitisation be implemented with and for users?

Abstract

Access to company, product and process information is prepared for users from all departments and disciplines through the use and availability of company-wide systems. The IT systems that support PLM, ERP and CRM processes bring a very high level of benefit to the company thanks to the information and functions they provide.
Organisation and communication within the various departments always takes place at a specialist level. Concrete workflows and tasks are formulated and described from a functional perspective. IT systems provide the virtual representation of the various specialised information. For technical reasons, these are additionally enriched to enable control and processing in the system via system functions and features.
This means that specialist work processes are also overlaid by a technical and systemic sequence of IT system functions. For this reason, in addition to their technical problems, users from the specialist departments are also involved in solving organisational and systemic questions such as: Which IT system or systems is/are to be used? What information and data must be identified, analysed and processed? Where can the necessary system functions be found?
Particularly due to the specific characteristics of such processes, such as long running times for the process of several months, parallel processing of several processes in different states, the involvement of different people in different roles, repeated access to the specific processes and the associated changes in the data and functional context, simplifying access to the respective task-specific data and functions is the appropriate means of ensuring process and data quality and at the same time achieving time savings.
The eCenter ProcessGUIde establishes the link between the technical tasks from the business process with the data and functions of the IT systems involved. On the one hand, an employee has to fulfil certain tasks on various artefacts due to a certain role in the process. On the other hand, as a user of the IT systems, they must use the appropriate functions on technical and virtual business elements and artefacts.
With the eCenter ProcessGUIde, technical workflows (business processes or business transactions) can be managed independently of the system and displayed within the user interface. Furthermore, data and functions from different systems are linked to the work steps of the workflow. A work step can in turn be organised into specific tasks. In this way, user guidance can be provided via the technical task as an entry point to the specific and required system-related data and functions.